Peace of mind
Enjoy nature worry-free
We want you to enjoy the beauty and peace of the Pyrenees worry-free, and create new unforgettable memories. At Hotel Edelweiss Candanchú taking care of our guests is our number one priority.
You can consult our prevention manual in here. We implement the Safety and Hygiene protocols dictated by the Ministry of Health of the Government of Spain and the manual of good practices by the Institute for Spanish Tourism Quality (ICTE) endorsed by the Health Ministry. Every member of our team has been trained and certified.
Book your stay with us with peace of mind. If Covid-19 puts a halter on your plans, we guarantee your refund.
These conditions are valid only if you have booked your stay at the Hotel Edelweiss Candanchu directly with us. That is, through the web www.edelweisscandanchu.com by phone or WhatsApp, or through our email.
Platforms such as Booking.com, or travel agencies have their own cancellation policies.
When can you claim your Covid-19 Insurance?
If you need to quarantine
If you, a loved one, or a close contact has tested positive and you need to quarantine. In this case we will require proof and at least 24 hour notice.
Your area is under lockdown
If your city, region, or country is under lockdown. 24 hour notice is required, but if possible always let us know sooner.
Our area is under lockdown
If Candanchu, the province, or country is under lockdown. We will get in touch and process your refund.